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YOUR INFORMATION, HANDLED OPENLY

Privacy Policy

This policy explains what personal information Miricall collects, why we collect it, who we share it with and the choices available to you.

Effective 14 August 2026

1. About this policy

Miricall AI Solutions, ABN 12 477 988 126 (Miricall, we, us or our), is a sole-trader business based in Victoria, Australia. We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to us.

This policy covers personal information collected through our website, enquiry and booking forms, consultation and demonstration calls, customer communications and the services we configure and support.

2. Information we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email address, telephone number, business name and role.
  • Enquiry and booking details: appointment information, messages, business needs and preferred contact times.
  • Call information: voice recordings of Miri demonstration calls and generated call summaries. We do not retain a full written transcript.
  • Business configuration information: services, hours, FAQs, brand voice, workflows, instructions, documents and account-access information you choose to provide.
  • Customer-supplied client information: information about your own clients that you are authorised to provide for configuration or service delivery.
  • Transaction information: purchases, invoices, subscription status and payment confirmations. Payment-card details are processed by our payment provider rather than stored directly by us.
  • Technical and marketing information: IP address, device and browser information, pages visited, referring links, ad interactions, cookie identifiers and similar usage data when analytics or advertising tools are enabled.
  • Communications: emails, support requests, feedback, complaints and records of our dealings with you.

Our public forms and services are not intended for health information, legal case information or other sensitive information. Please do not provide it. If we receive sensitive information unintentionally, we will restrict, delete or otherwise handle it as required by law and as reasonably practicable.

3. How we collect information

We collect information directly from you when you complete a form, book a meeting, call a demonstration, speak with us, buy a service or ask for support. We may also receive information from your authorised representatives, your business, our service providers, referral sources and automatically through website technologies.

If you give us personal information about another person, you must have authority to do so and must tell them about this policy where appropriate.

4. Why we use personal information

We use personal information to:

  • respond to enquiries, arrange consultations and provide demonstrations;
  • prepare proposals, accept payments and administer customer subscriptions;
  • recommend, configure, test, deliver and support services;
  • record and summarise calls, maintain customer records and follow up enquiries;
  • communicate service information, support messages and updates;
  • send marketing where permitted and allow you to unsubscribe;
  • measure website and advertising performance and improve our services;
  • prevent misuse, secure our systems, collect debts and enforce agreements; and
  • meet legal, regulatory, tax, accounting and dispute-resolution obligations.

5. Call recordings

Miri demonstration calls may be recorded and summarised. A notice should be given at or before the recording begins. If you do not want the call recorded, do not continue the call and contact us by email instead. We use recordings and summaries to provide the demonstration, respond to your enquiry, assess service quality, improve configuration and maintain an accurate contact record.

6. Who we share information with

We may disclose relevant information to:

  • Cloudflare for website hosting, delivery and security;
  • Cal.com for consultation bookings;
  • MailerLite for forms, contact capture and permitted communications;
  • HubSpot for customer relationship management when enabled;
  • Stripe for payments, invoicing and subscription administration when enabled;
  • Google Ads for advertising measurement and remarketing when enabled;
  • our UK-based application and automation platform provider, and its subprocessors, to configure and deliver services;
  • professional advisers, contractors, insurers, debt-recovery providers and authorities where reasonably necessary; and
  • a purchaser or successor if our business is restructured or transferred, subject to appropriate protections.

We do not sell personal information. We disclose only the information reasonably needed for the relevant purpose, subject to provider terms, contractual controls and applicable law.

7. Overseas processing

Some technology providers process or store information outside Australia. Likely locations include the United Kingdom, the United States and countries in the European Economic Area, as well as other locations used by those providers and their subprocessors. Locations may change as providers update their infrastructure.

Where applicable, we take reasonable steps to use reputable providers and safeguards appropriate to the information and service. Overseas recipients may be subject to different privacy laws from those in Australia.

8. Cookies, analytics and advertising

Our website and service providers may use cookies, pixels and similar technologies for security, functionality, remembering preferences, measuring use and evaluating advertising. Google Ads and HubSpot technologies may be enabled as our marketing and CRM systems are introduced. You can control cookies through your browser and, where offered, website consent settings. Blocking some cookies may affect site functionality.

Third-party links and embedded services have their own privacy policies. We encourage you to read them before providing personal information.

9. Storage, security and retention

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.

We retain personal information, including contact details, call recordings and summaries, for as long as reasonably necessary for the purposes described above, our business records, dispute handling and legal obligations. We delete, destroy or de-identify information when it is no longer reasonably required, unless law or a legitimate business need requires longer retention.

10. Access, correction and deletion requests

You may ask to access or correct personal information we hold about you. You may also ask us to delete information, although legal, contractual, security or record-keeping requirements may mean we must retain some records. Contact us using the details below. We may need to verify your identity and will respond within a reasonable period.

11. Marketing choices

You can opt out of marketing emails by using the unsubscribe link or contacting us. We may still send service, transaction, security or legally required communications where appropriate.

12. Automated tools

The services we configure may use automated tools to generate drafts, summaries, suggested responses or workflow actions. Miricall does not use website visitor information to make automated decisions that have legal or similarly significant effects on individuals. Customers remain responsible for reviewing important outputs and decisions.

13. Complaints

If you have a privacy concern, email info@regulationcollective.com with enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

14. Changes and contact

We may update this policy as our services, providers or legal obligations change. The current version and effective date will remain available on this page.

Privacy contact: Miricall AI Solutions, info@regulationcollective.com.